Customer Testimonials
Great people ! Great service !!! It was a very pleasant experience and the people were very professional !!!!!!
Great experience. Friendly people. Cleaned my car!!!! No thanks No thanks No thanks No thanks
Was greeted quickly and directed to the lounge, took the vehicle back for service. It took about an hour and a half, but was a pleasant experience, they even washed it.
?? Got me in and out in good time I am very thankful for fast service
They are on the ball and they know their stuff. ???? Excellent dealership to work.
I am beyond disappointed with Nissan and the way this recall has been handled.
I am a medically retired U.S. Marine Corps Veteran who moved across the country from California to Virginia. Before moving, I contacted multiple Nissan dealerships in Hayward, Fremont, and Sherwood regarding the engine recall affecting my 2023 Nissan Rogue SV FWD. Every dealership told me Nissan had no timeline for repairs, but because of the defective crankshaft bearing issue, affected engines would be covered up to 120,000 miles. My Rogue currently has only 43,000 miles.
After waiting about a year, Nissan finally announced the recall remedy. My wife ... Read More DealerRater - Jun 17, 2026
Mike was very friendly and professional. Explained everything they were doing so I could understand it.
Always friendly, efficient, and helpful. People I have dealt with in Service, Parts, and Collision Repair are all superior.
Great dealership! This is my 3rd Subaru! Totaled one but the other I handed down to my daughter.
Excellent and zi appreciated the attention and was told exactly what services were performed. I am happy with my experience at your dealership.
Professional, efficient and very friendly Helpful, explained everything when I got a text from the service tech and she entered everything with the approval to replace my headlight
Easy and knowledgeable service technicians The service technicians were knowledgeable, easy to talk to. Will be returning for future service.
Great Good customer service. Pleasant representation Timely service On a whole great experience No long wait
Been coming to Nissan for over 15 years. Mike always makes sure we get the right service and never tries to upsell.
My husband made the initial contact to get information on the Nissan model I wanted. Leraine worked with me to get the color I wanted and the heated seats too. She was very accommodating and was very helpful explaining details about the vehicle.
Prompt, reliable service Thorough inspection and diagnosis. Friendly, professional staff. Waiting room comfortable. Sad that shuttle service no longer offered.
They did services that weren't needed and overcharged me and took advantage of the situation
They caused the check engine light to come on, apparently due to something causing the car to run too lean at idle, and cant fix it for over a month...
From the moment we walked in the dealership everyone was friendly and helpful with our experience. Tracy listened to what we were looking for and helped us narrow down the vehicle that was best for us quickly. After deciding on the vehicle, Tracy turned us over to Morris Miller and after some paperwork we drove off the lot happy with our vehicle and experience.
Eric and Andrew were very helpful and helped me get into my new car!!! Highly recommend
I know the service reps at Subaru and Nissan. I felt comfortable with Mike White to have major repair done on our Maxima.
The people and service were great. The automated phone system I hate. To help Melisha gave us her card with her direct number
Very professional and thorough. Explained everything that was going to be done. Reviewed all details after work was completed
I called to schedule a Subaru warranty recall on the touchscreen. Everything was handled professionally and associates were courteous and helpful
Great service and knowledge They were well prepared with the recall and the oil change/ tire rotation.
I had 3 services done and it was good. Employees are respectful and knowledgeable They let you aware of what's wrong with the car.
My appointment was at 12:30 but once I got there I was told that it would be an hour delay, didn't like that too much. But the only thing I did like was the service person did tell me up front.
Very pleasant. Everyone kind and helpful. Clean restrooms and facility. Nice waiting area as well.
Everyone at the dealership was very kind and welcoming. They answered all my questions, and I am very satisfied with my new purchase. Thank you!
Danielle was great no problems. Whoever did the oil change was terrible. I have oil all over my driveway. I waited 29 minutes on the phone to get waited on and then I didn't even get the service department so I went somewhere else to have the oil leak fixed.
Great service
Great service, quick response time, good customer support from Troy. I'd recommend getting more service from southern team.
Trevin was nice and helped out a lot finding a truck I liked And gave me the feeling he cared about my car buying experience
Slightly longer wait than I would've liked for an oil change and tire rotation considering I had an appointment, but overall good. Staff were friendly and informative
Service was great price for hood cable replacement ridiculous!!!1697.00 I can buy one on Amazon 154.00
It was great Megan took care or me, had the car ready before the promised time. I would really like to thank you for good service
Wayne Lewis and Southern Team made purchasing my Kona easy. There was no pressure from Wayne.
Overall a good experience Eric was knowledgeable, nice and helpful. The thing that made me give a 4 was that he left before we finished the finance portion and another associate gave us our keys and the front 30 day tags weren't on the car so I to return the following day to have them but on the car.
Best state inspection where is the inspection sticker was perfect this time. Good Job for this year
Made an online appointment for a Subaru vehicle service, first time customer. The appointment confirmation that is automatically sent has the address for the Hyundai dealership, sending customers to the wrong place. How many times does that happen a week, month or year? The dealership must know it's a problem - fix it!
Very considerate and accommodating given our situation. The car buying process was very easy! Professional
All the employees I encountered were helpful, happy, and very kind. The process and timeframe were quick and efficient.
Quick & car was clear Service was quick & the people polite & the car was clean
Great and sought out the best for my situation Was able to see the problem and walk me through the solution
Luis was great working with us to find the right car and working with us on our trade in. Got the perfect family car for out situation. Appreciate everyone at VW southern team.
This is the first time I had an oil change done at the Subaru Express. The next service sticker with date/mileage wasn't replaced in the windshield, and the service reminder on the dashboard computer wasn't reset. I'm sure the oil was changed because I trust Southern Team, but it leaves room for question. I won't take my Titan back to the Subaru Express, but I will gladly continue taking it to the Nissan service center. They've always done a phenomenal job.
Freaking great sales man. He did amazing with explaining the offer . I will send more people yall way for more cars thank you.
Did a good job diagnosing and fixing my 2008 Frontier. I got it back fairly quickly. No complaints with this visit or others.
Loved every moment from buying my car to having it serviced. Customer service has been great with everyone I encounter.
Linda and David were awesome!
Was lucky to purchase my first Subaru from Southern team! Aurelian is a very customer-focused, knowledgeable, and communicative salesperson. David is a very efficient and thorough F&I manager who made the paperwork process very easy. My experience with Southern Team was very positive and I recommend them to future Subaru buyers.
It was awesome. We came in in an emergency appointment. Jennifer accommodated us and got the new tire. In and out in less than 2 hours no appointment with a new tire. Great experience. Great customer service
I was impressed with the service at Southern team Subaru, from my sales rep Avi to Evan the c sales manager who arranged finding my hybrid Crosstrek at another dealer. I also appreciated the two week assistance given to me by Kevin.
The experience was well worth the wait. Chris was very helpful and also attentive to what was going on at the time. He work with me and I came out with what I wanted..
Great staff, very informative. They worked fast and got me in and out. Good prices for the services.
I've taken my car here for nine years and service has always been good. On this visit I had my brake line flushed. This was clearly explained to me and I've had no problems whatsoever. I highly recommend Mike Kazee as an advisor.
They were professional, polite, attentive to our needs and the buying process was quick and informative.
Melissa got me in at my appointment time for recall work. They got the work done and a state inspection in a few hours. I would use them again.
All went very smooth I was very happy to leave with my new shiny Subaru.
Trevin and mark were amazing with helping me find my first car thank you guys so much !!
It’s nice to have the sitting area and beverages available while you wait for your service to be completed. Staff have always been friendly and helpful.
It would have been nice to know in advance that the service area for Subaru had changed again, or maybe a note on the door that it was back in the original place. I’m very thankful that my appointment time stayed the same and didn’t get changed without me knowing this time.
I appreciate the ability to schedule the next service appointment when I’m checking out.
Keep up the good ... Read More DealerRater - Jun 10, 2026
Just purchased my first brand new vehicle off the showroom floor and had a smooth enjoyable transaction with Avi and David . Highly recommended.
Fast efficient work and friendly people. The wait was not long and everyone was very friendly.
Quick oil change & tire rotation. Staff friendly, facilities clean and they were very welcoming to the fur baby.
I had a long, but good experience. For some reason, my apple play had stopped working after I left the dealership for a routine checkup. I came back and explained the problem to them. They immediately went to work on it until they found the problem and fixed it.
Great staff. Helpful and patient. Great experience.
Good I already reviewed this so having to do it more yhat once is frustrating so last ... it was awesome we are overnight the moo. About our new. Thanks
I enjoy taking my Nissan in for service, Mike White is a wonderful service rep who makes me feel heard and explains things in words I can understand as a non-mechanic.
Communication is an issue. It is nearly impossible to speak to a human. Pam is awful. And service reps do an 'ok' job of keeping me updated on status. The service department has deteriorated over the last few years compared to what I experience earlier in the 24 years I have been going to the VW shop. And I contrast this with my experience having my Jeep serviced last week at Shelor where communication was excellent and I would rate them much higher despite the oil change taking longer than expected due to a Tech being out. I don't see ... Read More DealerRater - Jun 9, 2026
Melissa maintained good communication throughout the scheduling and service process. I always receive good service with Southern Team Subaru.
I love getting my Subaru worked on here. The people are friendly and helpful. I love getting my Subaru worked on here. The people are friendly and helpful. I can always get great service with a smile!!!
Thank you Chris and Andrew for the Ford!
Tony Hall was my amazing sales person. I was a nervous wreck and he made my life easy. Mark my finance mgr was very informative and explained everything. Great experience!
Everyone is so friendly and so helpful !! The people in the service department make every visit a great experience!!??
Star did a wonderful job showing me the car, going over my options, and working with me.
Great team with all the team members we met with. Lisa, Linda, the finance director.
I went in there with a low tire. They ordered me a shaved tire and gave me a loaner.
Wonderful service and courteous front staff! I love coming to get my car serviced. Everyone is always professional!
They went above and beyond to make my experience perfect. I will definitely be back if I need more service done
Great overall experience with clear communication and excellent customer service. I would highly recommend Southern Team.
I didn't realize the shuttle had been discontinued so that was a bit disappointing to hear but the wait time was pretty standard for what I was getting done.
Really nice, informative, seems to really care that I was getting a decent vehicle Kept in touch, and followed up on the vehicle
I was assisted with my car needs without being subjected to upsell spiel. Overall pleasant, unstressful experience.
Everyone is very polite. I've always been in and out pretty quickly with service. The facility is really nice and I appreciate the free drinks and coffee
When I arrived it was unsure if the part had even been ordered & I waited almost 6 hours
Professional, courteous, helpful and customer friendly. I don't have anything else to say Have a nice day
Disappointing. They let my car from the back when they knew it was still making a noise. The back mechanic said the other guy working on my car was in a rush to get done and just let it go
Easy to talk to. Most of all. I think all of them went out of their way to help me.
See first text Are you a robot For heavens sake, the service and people were great!
Dealership was good sales top notch very nice showroom and all the staff was good
The woman was Very friendly as well as the man who was in training: Enjoyed the free coffee in lounge.
They were great and kind and showed me the video! They worked as quickly as possible
Rude, told my business over the intercom. Did not appreciate Would not recommend except that it's free
They answer all questions about what they will do to my car in a way that I can understand. This is why I don't take my car to any other dealership.
Totally professional, gone are the days of feeling ripped off by a shady salesman at Southern Subaru. This was our family’s 6th new car purchase. They leave no room for improvement.
Took longer than I expected, but they did their job, and the people were nice, especially Melissa.
Mel did an excellent job helping us find the right truck. Couldn’t have done it without him. Heather did a great job walking us through the paperwork and explained out options to us. Amazing dealership and amazing experience!
It was extremely easy. Everyone was extremely helpful and everything was handled with efficiency and in a timely manner.